Outside The Lines Terms & Conditions

OUTSIDE THE LINES SOLUTIONS LLC

TERMS OF SERVICE

Version 1.0
Effective Date: 01/01/2026
Last Updated: 05/30/2026

1. Acceptance of Terms

These Terms of Service (“Terms”) govern your access to and use of services, software, websites, platforms, tools, products, and consulting provided by Outside the Lines Solutions LLC (“OTL,” “Company,” “we,” “us,” or “our”).

By accessing or using our website, services, software, platforms, or purchasing any offering from OTL, you agree to be bound by these Terms.

If you do not agree, do not use our services.

2. Services Provided

OTL may provide services including but not limited to:

CRM / SaaS / White-Labeled Software Access

Marketing / Advertising Services

Automation / Workflow / AI Implementation

Website / Funnel / Landing Page Development

Consulting / Strategy / Training

Integrations / Technical Setup

Reputation / Messaging / Communication Tools

Other digital business services as offered

Specific deliverables, timelines, and scope may be defined in separate proposals, agreements, invoices, onboarding documents, or statements of work.

3. Eligibility

You represent that:

You are at least 18 years old

You have authority to enter binding agreements

You will use services lawfully

Information provided to OTL is accurate and current

4. Account Registration / Platform Access

Where platform/software access is provided:

You are responsible for:

Maintaining login confidentiality

Restricting unauthorized access

All activities under your account

Promptly notifying OTL of suspected breaches

OTL may suspend or terminate access for security, misuse, nonpayment, or policy violations.

5. Subscription / Billing Terms

Fees

You agree to pay all fees associated with purchased services.

Recurring Services

Subscription/SaaS services renew automatically unless canceled pursuant to applicable agreement terms.

Payment Authorization

You authorize OTL to charge all payment methods on file for:

Recurring subscriptions

One-time fees

Setup fees

Add-ons/upgrades

Overage/usage charges

Past due balances

Failed Payments

OTL may:

Suspend service

Restrict access

Charge late fees/collection costs

Terminate services

6. No Refund Policy

Unless otherwise stated in writing:

All payments are non-refundable.

This includes:

Setup fees

Subscription fees

Consulting fees

Custom development

Marketing services

Add-ons/upgrades

OTL makes no guarantee of specific business, marketing, or financial outcomes.

7. Client Responsibilities

Client agrees to:

Provide timely access/information/assets

Cooperate reasonably during implementation

Maintain legal compliance in their business

Obtain all required customer/user consents

Use platform/services lawfully

Maintain backups of critical business data where appropriate

Client delays may impact timelines/deliverables.

8. Acceptable Use / Prohibited Conduct

You may not use OTL services/platforms to:

Send spam or unlawful communications

Violate TCPA/CAN-SPAM/GDPR/CCPA/privacy laws

Conduct fraudulent/deceptive activity

Infringe intellectual property rights

Harass/abuse/endanger others

Transmit malware/harmful code

Attempt unauthorized access to systems

Resell/sublicense platform access without approval

Use services for illegal or regulated prohibited industries where disallowed

OTL may suspend/terminate access immediately for violations.

9. Communications Compliance

If using OTL-provided communication tools (SMS/email/voice/messaging):

You are solely responsible for:

Obtaining opt-in consent

Maintaining compliant contact lists

Honoring opt-outs

Complying with all applicable laws/regulations

OTL is not liable for fines, penalties, or damages arising from your communications practices.

10. Intellectual Property

OTL Property

All OTL systems, software, templates, workflows, documentation, processes, branding, and proprietary materials remain OTL property unless otherwise agreed in writing.

Client Property

Client retains ownership of materials/content/data they provide.

Limited License

OTL grants Client a limited, revocable, non-transferable license to use OTL-provided software/services during active subscription only.

11. Third-Party Services / Integrations

OTL may integrate with third-party services/platforms.

OTL is not responsible for:

Third-party outages/failures

API changes

Platform policy changes

Third-party fees

Third-party security/privacy practices

Use of third-party tools is subject to their own terms.

12. Service Availability / Downtime

OTL does not guarantee uninterrupted or error-free service.

Downtime may occur due to:

Maintenance

Infrastructure/provider outages

Third-party failures

Security incidents

Force majeure events

No credits/refunds are owed for reasonable downtime unless expressly agreed.

13. Confidentiality

Both parties agree to maintain confidentiality of non-public proprietary/business information disclosed during the relationship.

Confidentiality obligations survive termination.

14. Disclaimer of Warranties

Services are provided “AS IS” and “AS AVAILABLE.”

OTL disclaims all warranties, express or implied, including:

Merchantability

Fitness for a particular purpose

Non-infringement

Uninterrupted/secure/error-free operation

Specific business/financial/marketing outcomes

15. Limitation of Liability

To the maximum extent permitted by law:

OTL shall not be liable for:

Lost profits/revenue/business opportunities

Indirect/incidental/consequential damages

Data loss/corruption

Third-party failures

Client misuse of platform/services

Regulatory fines/penalties incurred by Client

OTL’s total aggregate liability shall not exceed the amount paid by Client to OTL in the preceding three (3) months.

16. Indemnification

Client agrees to defend, indemnify, and hold harmless OTL from claims/damages/losses arising from:

Client misuse of services

Client legal/regulatory violations

Client content/data

Client marketing/communications practices

Client breach of these Terms

17. Termination

OTL may terminate/suspend services at any time for:

Nonpayment

Breach of Terms

Illegal/unethical conduct

Abuse of staff/platform

Operational/business reasons

Client may terminate subject to any applicable agreement/notice period.

Termination does not relieve payment obligations already incurred.

18. Data / Account Deletion

Upon termination:

Platform/data access may be revoked

OTL may delete data after a reasonable retention period

Client is responsible for exporting desired data before termination

OTL is not responsible for retained/exported backups after deletion.

19. Governing Law

These Terms shall be governed by the laws of the State of Colorado, without regard to conflict of law principles.

20. Dispute Resolution

Parties agree to attempt good-faith informal resolution first.

If unresolved:

Disputes shall be subject to binding arbitration or venue in Colorado courts, at OTL’s election unless otherwise prohibited by law.

21. Force Majeure

OTL is not liable for delays/failures caused by events beyond reasonable control, including:

Natural disasters

Government action

Provider outages

Internet disruptions

Labor disputes

Cybersecurity incidents

Force majeure events

22. Modifications

OTL may update these Terms at any time.

Continued use after updates constitutes acceptance.

23. Contact Information

Outside the Lines Solutions LLC
Email: getoutsidethelines@gmail.com
Website: https://getoutsidethelines.com