Outside The Lines Privacy Policy

OUTSIDE THE LINES SOLUTIONS LLC

PRIVACY POLICY

Version 1.0
Effective Date: 01/01/2026
Last Updated: 05/30/2026

1. Overview

Outside the Lines Solutions LLC (“OTL,” “Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, process, store, disclose, and safeguard your personal information when you:

Visit our website

Submit information through forms, surveys, calendars, or chat widgets

Use our software, CRM, automation, or white-labeled platform services

Engage with our consulting, marketing, implementation, or support services

Otherwise interact with us online or offline

By using our website, platform, or services, you consent to the practices described in this Privacy Policy.

2. Scope of This Policy

This Privacy Policy applies to:

OTL websites and landing pages

Client portals / CRM / SaaS platforms

Marketing funnels and lead forms

SMS / Email communication systems

White-labeled software access

Consulting / implementation / onboarding processes

Support and customer service interactions

This Privacy Policy does not apply to third-party websites, software, or services not operated by OTL.

3. Information We Collect

A. Information You Provide Directly

We may collect:

Name

Email address

Phone number

Business name

Billing/payment information

Business address

Account login credentials

Uploaded files/documents

Business/operational information

Support inquiries

Any other information voluntarily submitted

B. Information Collected Automatically

We may automatically collect:

IP address

Browser/device information

Operating system

Usage/activity logs

Session/behavior analytics

Referral/traffic source

Cookies/pixels/tracking data

Website interaction metrics

C. Information From Third Parties

We may receive information from:

Advertising/marketing platforms

Integration partners

Payment processors

CRM/API integrations

Social media platforms

Data/analytics providers

Referral partners

D. Client / End-User Data Processed Through Platform

When OTL provides CRM, SaaS, automation, or white-labeled platform services:

We may process personal data submitted by:

Our clients

Our clients’ leads/customers

Third-party systems integrated by clients

In such cases, OTL may act as either Data Controller or Data Processor, depending on the circumstances and applicable law.

4. How We Use Information

We use information to:

Deliver and improve services

Operate software/CRM/automation platforms

Provide support and onboarding

Process payments/invoices

Communicate account/service updates

Send marketing/promotional communications

Monitor performance/usage analytics

Detect/prevent fraud or abuse

Maintain platform security

Comply with legal obligations

Enforce agreements/policies

5. SMS / Email / Automated Communications Consent

By submitting your information through our forms, calendars, chat widgets, surveys, or software, you expressly consent to receive:

Email communications

SMS/text messages

Phone calls

Automated reminders

Marketing/promotional communications

AI-assisted communications where applicable

Message/data rates may apply.

Consent to receive marketing communications is not a condition of purchase.

You may opt out at any time by:

Replying STOP to SMS messages

Clicking unsubscribe in emails

Contacting us directly

6. Cookies / Tracking Technologies

We use:

Cookies

Pixels

Web beacons

Analytics scripts

Session replay / behavior tracking tools

To:

Improve website/platform performance

Track campaign attribution

Personalize user experiences

Conduct retargeting/remarketing

Analyze visitor behavior

You may disable cookies through browser settings, though some functionality may be impacted.

7. Third-Party Processors / Subprocessors

We may share personal information with trusted vendors/subprocessors necessary to deliver services, including:

Hosting providers

CRM/SaaS infrastructure providers

Payment processors

Email/SMS/voice providers

Analytics/advertising platforms

Automation/integration tools

AI/ML processing vendors

Contractors/subcontractors

We reserve the right to add, remove, or change subprocessors as operationally necessary.

8. White-Labeled Platform / Client Data Processing

Where OTL provides white-labeled CRM, SaaS, communication, or automation systems:

Client Responsibility

Clients are solely responsible for:

Lawful collection of end-user/customer data

Maintaining their own privacy policies

Obtaining all required user consents

Compliance with TCPA, CAN-SPAM, GDPR, CCPA, and other applicable laws

Proper/legal use of platform communication tools

OTL Limitation of Responsibility

OTL is not responsible for:

Client misuse of platform/data

Client spam/marketing violations

Illegal or unauthorized communications by clients

Improper data handling by clients

Regulatory violations caused by client conduct

9. Data Retention

We retain personal information only as long as reasonably necessary to:

Provide services

Maintain business records

Fulfill legal/accounting/tax obligations

Resolve disputes

Enforce agreements

We may retain anonymized or aggregated data indefinitely.

10. Data Security

We implement commercially reasonable administrative, technical, and organizational safeguards.

However:

No technology or platform is 100% secure

No transmission/storage method can be guaranteed fully secure

By using our services, you acknowledge these inherent risks.

11. International Data Transfers

If you access our services outside the United States:

You acknowledge your information may be transferred to and processed in the United States and other jurisdictions where our providers operate.

12. Your Privacy Rights

Subject to applicable law, you may request to:

Access your data

Correct inaccurate data

Delete your data

Restrict processing

Object to processing

Request portability

To exercise rights, contact us using the information below.

13. California Privacy Rights (CCPA/CPRA)

California residents may have rights to:

Know what personal information is collected

Request deletion

Request correction

Limit certain uses of personal information

Opt out of certain targeted advertising/sharing practices

OTL does not sell personal information for monetary compensation.

14. Colorado Privacy Rights

Colorado residents may have rights under the Colorado Privacy Act to:

Access personal data

Correct inaccuracies

Delete personal data

Opt out of targeted advertising/profiling

To exercise rights, contact us below.

15. GDPR / International Compliance

Where applicable under GDPR/UK GDPR:

We process personal data under one or more lawful bases:

Consent

Contractual necessity

Legitimate interests

Legal obligation

Where required, OTL will take reasonable steps to safeguard international data transfers.

16. Children’s Privacy

Our services are not intended for individuals under 18.

We do not knowingly collect personal information from minors.

17. Third-Party Links / Integrations

Our website/platform may contain links or integrations with third-party services.

We are not responsible for:

Third-party privacy practices

Third-party security practices

Content or conduct of external services

Use of third-party platforms is subject to their own policies.

18. Corporate Transactions

In the event of merger, acquisition, restructuring, asset sale, or similar transaction, personal information may be transferred as part of that transaction.

19. Limitation of Liability Regarding Data

To the maximum extent permitted by law:

OTL shall not be liable for:

Unauthorized access caused by third-party breaches

Infrastructure/provider outages

Security failures of third-party vendors

Client misuse of platform/data

Damages resulting from user negligence

Indirect/incidental/consequential damages arising from privacy/data incidents

20. Policy Updates

We may modify this Privacy Policy at any time.

Updated versions become effective immediately upon posting.

Continued use of our services constitutes acceptance of revised terms.

21. Contact Information

Outside the Lines Solutions LLC
Email: getoutsidethelines@gmail.com
Website: https://getoutsidethelines.com

Deployment Notes

Put This:

On a dedicated /privacy-policy page

Linked in footer

Linked on all forms

Linked on calendars

Linked on surveys/order forms/chat widgets

My Recommendation

This is now a strong v1 operational privacy policy for OTL.

Next logical step:
Build matching documents so your legal stack is cohesive:

Terms of Service

SaaS Subscription Agreement

Client Service Agreement / MSA

Data Processing Addendum

Acceptable Use Policy